Quick Guide to Housing Procedures
Reporting maintenance issues
Non-emergency repairs should be reported to your students’ RA/CA who will submit a work order to Facilities Operations.
Emergency requests (e.g. no heat, flooding, loss of power, security issue) should be reported immediately as follows:
- Weekdays 8:30 a.m. – 4:30 p.m., call Facilities Operations at 610-330-5373.
- After 4:30 p.m. and on the weekends, call Public Safety at 610-330-5330.
Planning for move in and move out
The residence hall operational timeline is available on the office website. It is set in accordance with the Academic Calendar which is approved several years in advance. We kindly ask that families strictly adhere to these schedules to optimize housing operations. Detailed information is sent directly to students via email in advance of semester opening and closing. When planning for drop off and pick up, ask your student to share with you the information provided in those communications.
Selecting the right meal plan
Students are initially assigned the minimum qualifying meal plan for their class year and room assignment for the fall semester. Once posted, plans can be increased until the end of the second week of the semester within MyHousing. This allows the student to get an idea of their meal schedules and needs before they are locked into a plan. Plans can not be decreased below the minimum required. Full descriptions and fees for the Meal Plans can be found on the Finance & Administration website.
Room assignments
We are fortunate to have numerous housing options available to students therefore, students have multiple processes in which they can participate. Learning about all the options available alongside your student and talking them through can be helpful in reducing the stress of housing selection. Topics to consider include number of roommates, room style, cost, and location. Information about the processes and timelines can be found on the office website. Students will also receive direct emails in advance of the various processes with additional information. Drop In Hours are hosted in the office in advance of each process/event so please encourage your student to attend if they have any questions.
All processes are seniority based so upper-level students will have more options to choose from than underclass students. Within each class, the lottery times are assigned randomly. There are many variables which may result in your student not getting their first or even second choice of housing. You can help your student by reminding them that the people they live with are the most important part of room selection.